Refunds and cancellation

This page explains how to cancel the Ampli5 service and when Ampli5 Tech Labs Private Limited refunds a payment. It sits alongside our Terms of Service. If a signed order form or licence agreement says something different, that agreement applies.

1. What this covers

Payments you make to us through Razorpay:

• the monthly plan fee, charged automatically each month once you subscribe;
• wallet top-ups, the prepaid balance that pays for talk time;
• one-time charges agreed with you, paid in the app or through a payment link we send;
• a licence of the Ampli5 software bought online.

2. Cancelling your plan

• An owner or admin of your workspace can cancel at any time: open Billing in the app, click Cancel and confirm Turn off auto-renew.
• Nothing more is charged after you cancel.
• Your plan stays active until the end of the month you have already paid for, and Billing shows that date. After it, calling stops.
• Your data stays in your workspace, and you can subscribe again from Billing after your plan ends.
• Cancelling the payment instruction in your bank or UPI app also stops future charges. Please cancel in Billing as well, so your workspace shows the right status.

3. Plan and licence fees

Plan fees are not refundable, including for the unused part of a month, which is why a cancelled plan keeps running until the end of the month you paid for. A licence fee is not refundable once the licence has been issued.

4. Wallet balance

• Money you add to your wallet is not refundable, except where the law requires it.
• It does not expire while your workspace exists.
• Minutes included in your plan are credited each month and expire when the plan renews. They are not money you paid in, so they cannot be refunded.

5. Payments made by mistake

We refund the full amount, to the account or card you paid from, when:

• you were charged twice for the same payment;
• money left your account but the payment did not reach your workspace, and we cannot add it there instead;
• you were charged after you cancelled;
• we charged an amount you had not agreed to.

Once we confirm the mistake, we start the refund within 3 working days. Your bank usually shows it within 5 to 7 working days after that.

6. How to ask for a refund

Write to support@ampli5.in, or use Support in the Ampli5 app, with the payment ID from Razorpay’s confirmation email (it starts with “pay_”), the date and the amount. We reply within 2 working days. If you are not satisfied with our answer, you can write to our grievance officer at the address below.

7. Contact

Ampli5 Tech Labs Private Limited (CIN U62011MH2026PTC475456)
Registered office: A/603 Zee Tulsi CHS Ltd., Dadabhai Cross Road No. 3, Vile Parle (West), Mumbai 400056, Maharashtra, India
Email: support@ampli5.in
Phone: +91 99875 80501 (Monday to Saturday, 10:00 to 19:00 IST)

Grievance Officer: Kamlesh Subodh Mehta, privacy@ampli5.in. We acknowledge a grievance within 7 days and aim to resolve it within 30 days of receiving it.